We began planning this 3 week adventure almost a year prior to arriving. Bob, the owner was a class act. After inquiring from 6 to 7 different tour companies, Bob responded with a professional. Proposal with details on every day’s activities and each day accommodations. His presentation was so complete we decided we had to inquire further from shuttle hospitality. During every stage of our planning, Bob was supportive and responsive almost immediately to every inquiry we had. He took the stress out of What could otherwise have been a bit overwhelming.

After all our questions had been resolved, and a long trip from the US we arrived in Kampala Uganda with the VIP treatment. We were greeted at the plane, not in arrivals, by a representative who quickly who whisked us through the formalities and helped with our massive amount of luggage. Bob and his guides Francis and Herbert are outside waiting for us. Their vehicle was clean and had plenty of space for my wife and I and our luggage.

Francis, our primary guide was extremely knowledgeable and not only animals and the environment, but the history of Uganda and its tribes. Every detail was addressed from morning until night. We enjoyed our days, whether traveling to a new location or upon arrival and learned so much. Francis insured fluid fulfillment of the proposal Bob sent.

We had to have been very lucky on our Safari as we saw every animal we had hoped to see up close. We saw Jacob of the three legged lion.( Google his famous story) to tree, climbing, lionesses and perhaps over 100 elephants within 20 yards of us at the closest point. Francis insured that we got the best view and pointed out animals some of which I initially couldn’t see, even after pointing them out. He helped us with our cameras and took wonderful pictures. Francis continued day after day checking on us sitting in the back of the trucks to ensure our comfort was satisfactory.. Once Francis knew that we liked french fries he went out of his way to have french fries waiting for us ( and hot I might add at many stops along the way. 

The hotels selected by Bob were more than adequate. While not all of them had air conditioning those that didn’t were beautiful tented locations. The food for exceeded our expectations No where were we disappointed in the food. 

Perhaps the highlight and the reason for us choosing Uganda was to see the Primates. We were so fortunate to see on our first chimpanzee trekking over 25 chimps that were on the ground running around us paying us no attention. What a thrilling site. But perhaps the highlight of our trip was to go see the Gorillaz. We were very fortunate to find a family within 20 minutes of hiking into the jungle. These gorillas put on a wonderful fascinating show with the younger Gorillas playing together and grooming the silver back. We hired a porter to carry our camera equipment who was right there every time I needed a lens change and even helped us taking GoPro footage. 

We had some initial challenges with our visa, which required a change of flights from Johannesburg to Kampala, but Bob and Francis adjusted quickly and accommodated us. They made changes to hotels for us. Despite the stress of that experience, we were reassured along the way that it would be taken care of and it was.

I am not a regular user of superlatives however, my wife and I cannot recommend shuttle hospitality any higher. If you want a complete and total immersive safari experience with knowledgeable guides and attentive management, you found it here with shuttle hospitality.

We want to thank Bob, Francis and Herbert for their kindness and attention to every detail for us. They made the difference between an average and adequate safari to a truly lifetime a memorable one.

Steve Johnston

100% trustworthy. We paid in advance. The driver and owner met us at the airport. At the end, the owner met with us to get our feedback.

Rick King

Our tour was amazing from start to finish. Communication was clear and any question was responded to very quickly. We truly felt taken care of and this proved itself during our tour. The accommodations were outstanding and the food was amazing - garden fresh and always had a vegetarian option. Our guide/driver, Francis, was extremely knowledgeable about the animals, culture and about Uganda itself. We not only saw wildlife up close but were treated to visits to show us how to make coffee from tree to cup, weave baskets (which is way harder than it looks) and local music and dancing. Our chimpanzee and gorilla treks were thrilling and something we will never forget. At each location we were treated with kindness and exceptional service. Uganda and its people are wonderful! I would highly recommend a safari in Uganda and would absolutely use Shuttle Hospitality to organize and guide our adventure. 

Lynn McDonald

Before the tour started, our host, Nankunda Bob Rodney, did a fantastic job organizing our trip and did a marvellous job assisting us in our special requirements. Our guide, Francis Kyererezi, was absolutely amazing. From the start of this adventure through to the end, each day was more exciting than the day before. Francis found all of the Big 5 for us as well as so much more than we expected. Truly a professional organization with experienced staff and friendly, accommodating hosts. 
We were more than satisfied with the service provided and feel that value received was more than the cost. 
Our days were well timed without excessive driving and we were well informed about plans for the day. The accommodations were wonderful, the lodging staff were great as were the rooms, meals and settings. 
The local people were very friendly, polite and eager to ensure our stay was the best, and it always was!

I would highly recommend The Shuttle Hospitality Tour Group to anyone who is thinking about visiting Africa. When you take this tour, you will leave with memories that will last a lifetime!

If you have any questions, please feel free to contact me on WhatsApp or by email (Phil.b.mcd@gmail.com)
Thanks again to Bob and Francis for making this trip memorable.

Phil McDonald

We booked a 10 days trip with The Shuttle Hospitality and it was one of the best trips we've ever taken.Bob responds very quickly and gives you all the information through Whatsapp. The safari was quickly organized taking into account all our preferences.

We were met at the airport and taken to the hotel.Our guide and driver, Francis took us on a tour across Uganda and Rwanda visiting 5 National Parks where we tracked gorillas, walked with chimps and had the most incredible game drives we've ever experienced. Francis always went the extra mile to make sure we never missed an opportunity to see more wildlife.We've seen big 5

We learned a lot about the habits the local people and culture of Uganda, We got to know the local cuisine and distillates;)

The lodges were beautiful, with very nice staff. 

I would highly recommend The Shuttle Hospitality if you want to maximise activities in a short space of time.Uganda enchanted us and we will definitely come back there

Thank you Bob and Francis 

Zielu Marcin

Date of trip: March 2022

Visited: Ziwa rhino sanctuary 

Excellent customer service!

I was warmly welcomed into Uganda with a warm reception by The shuttle Tours and arranged accommodation during my stay on my way to do Rhino tracking and proceed to South Sudan as I came as a cycling tourist. I highly recommend this company.

Abdel Hadi

Date of trip .December ..022
Visited . Murchison falls ,queen Elizabeth,kibale forest and lake Mburo.

I arranged group trip with my friends from Dubai to visit the beautiful country of Uganda through The shuttle tours.we had a great time and would definitely recommend them .

Kefa Nkwasibwe

What a great experience!!!
The trip to Murchison Falls National park was excellent. Everything was above my expectation and I felt very lucky to see such natural beauty. Our tour guide Peter was knowledgeable and experienced. We highly recommend The shuttle Tours!

Atamba Eliot

The company was extremely kind and always available for our needs to provide anything. It was priced incredibly low for all the additional given amenities and was an amazing trip overall.

Arnold Tusingwire

The trip was amazing, I'm very grateful to have visited our amazing National parks and had an exceptional service along the way. Thank you so much for all the help.

Dorah Aine

We truly had a glorious tour tour of 5 days in Murchison, Queen Elizabeth and Lake Mburo, the guide (Francis) was fun, informative and caring. He had good communication and interpersonal skills. We had several members of our group handled efficiently. Cheers

Brillian

Reliable and Great Service

Highly recommend the 11 day luxury tour around Uganda. We selected this trip as our first time to Africa, wanting to see the Mountain Gorillas. We got so much more than we were expecting, seeing the big 5 after only 3 days. We loved visiting the different national parks, sightseeing and the time that we had to watch the animals, take photos and enjoy the scenery. We also enjoyed learning about the community and the initiatives to help increase the community support towards the animals.

We were met at the airport and from that moment, we were really impressed with the service provided. Although the private tour is expensive, we couldn't think about doing it any other way and would highly recommend doing this compared with a shared tour. Our guide Francis was really knowledgeable, there wasn't a bird or animal that he wasn't able to tell us about.

Kyle Riseley

He guided us through the whole decision making process until the end with a professional service. 
We are a family with 10 and 14 years old kids and where traveling for the first time to Afrika. After requesting offerings from different companies for a Safari we found this agency with a personal touch and decided to book the tour with Hospitality shuttle. This agency was very reliable from the very beginning and accommodating with all your wishes. They stood on our side through the whole applicational process and met us personally before the Safari started. During the Safari we could contact Bob any time and he would immediately help. We had always the feeling not to be left alone and would book with this company any time again. 

Sandy Kersting

organized, efficient, professional, experienced and responsive to your personal interests.

Louise Ankunda

The tour guides and drivers were very professional and informative. My trip of 7 days was more than what I expected. All that was quoted in the itinerary was provided and in full. I have no difficulty in recommending The Shuttle .

Kankunda Elizabeth

Amazing tour with breathtaking moments and lovely guide and great planning team.

Stacy Hirthe

The best trip I have ever done. Such an incredible experience. Absolutely magical to see lots of animals in the wild. And the team are amazing and I felt very safe at all times.

Walter Moore

I was quite worried about doing the tour as it was the first time and had travelled solo however from the moment I was picked up by Francis, I felt safe and secure and couldn’t have been in better hands. In addition to this, Francis was an incredible great spotter and pointed out many animals that we would have missed. He was incredibly knowledgeable about the animals and there were none that he couldn’t name or provide information on.

Pinka kanojiya